FAQs

How can I get in contact with Aus Innovations?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?

All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.

Do you offer free delivery across Australia?

Yes, all orders include free shipping within Australia—no minimum purchase required.

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia wide.

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

What currency is the store in?

All products displayed on our website are in AUD.

Is it safe to shop on your website?

Yes, we use secure payment gateways and encrypted transactions to ensure your shopping experience is safe and secure.